Return & Refund Policy

Returns

We want you to be satisfied with your purchase! If you need to return an item, please review our return policy below:

• You have 14 days from the date of delivery to request a return.
• Buyers are responsible for covering the cost of the return shipping label.
• The item must be returned in its original condition (unused, undamaged, and in its original packaging).
• We do not accept returns on personalised or customised items, unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at sales@lizarddenstore.com with photos of the damage within 48 hours of delivery. We will assess the issue and provide a replacement or refund where applicable.

Cancellations

• We do not accept order cancellations. Once an order is placed, it is processed immediately.

Return Process

1. Contact us at sales@lizarddenstore.com before initiating a return.
2. Once approved, you will be provided with the return instructions.
3. Ship your item to the following return address:
   Lizard Den Store
   16 Addiscombe Road, Watford, WD18 0ND
   United Kingdom
4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

• If your return is approved, a refund will be processed within 3 working days to your original payment method.
• Shipping costs are non-refundable.

If you have any questions, feel free to contact us at sales@lizarddenstore.com.